If you live in an apartment, there are a few things you can do to help your Lyka delivery reach you safely.
Add detailed delivery instructions
You can add delivery instructions to your account to help our delivery partner locate your apartment and access the building:
- Log into your Lyka account and head to My Profile
- Scroll down to Delivery, and selected Edit delivery details
- Add your instructions in the Delivery instructions field.
Include as much useful information as possible, such as:
- Apartment or unit number
- Intercom or buzzer instructions
- Building or entrance details
- Where to leave the delivery if you’re not home
- Any other information that will help the driver access your property
Tips for apartment deliveries 🏡
- Choose a delivery day when you’re likely to be home: Check the available delivery days for your address and choose the option that works best for you.
- Use a work address: If your workplace has a reception or front desk that can accept deliveries, you may prefer to have your Lyka delivered there.
- Provide a safe place: If you have a suitable safe place for your delivery, include clear instructions so the driver knows where to leave your pup’s meals.
Can Lyka be delivered to a PO box or parcel locker? 📮
Unfortunately, we’re unable to deliver Lyka to PO boxes, parcel lockers, or pick-up points.
As our fresh Lyka meals are delivered frozen, our delivery partners have restrictions around these delivery locations.
If you need help with an apartment delivery, please get in touch with our Customer Care team.