We’re so sorry if something in your box isn’t quite right as that’s not the experience we want for you or your pup!
To help us resolve it as quickly as possible, please email or chat with our team:
Using your registered email address
A photo of what you received (including the box, if possible 📦)
A short description of what’s missing or incorrect
Once we have your details, we’ll review your order, check in with our fulfilment team if needed, and organise a replacement straight away.
We’ll always aim to resolve this promptly so your pup isn’t left waiting 🐾