Sometimes payments don’t go through due to things like expired cards, insufficient funds, or a problem with the card issuer. If this happens, here’s what you can expect 💡
Payment Retry Process
If your payment doesn't go through, we'll automatically try charging your card a few times over the next 24 to 48 hours. We'll keep you updated with email and SMS notifications along the way.
If those attempts aren’t successful, we'll reschedule your delivery to the next available delivery day and give it one more try in the following 24 hours.
If our final attempt doesn’t go through, the order will be cancelled and your meal plan will be temporarily paused until we hear from you.
How to Reactivate Your Account
You'll simply need to log in to your Lyka account to update your payment details and resume your meal plan. Once you do, we'll automatically set you up with the next available delivery date for your pup's delicious meals.
To update your card details, simply head to: Account → My Profile → Payment.
A Few Helpful Things to Know
- We'll keep you updated with email and SMS notifications along the way
- Your order won’t be sent to our Kitchen team until payment is successful, so updating your details as soon as possible helps avoid delays.
- If payment for treats, toppers, or supplements fails, please contact our team. If our Kitchen team hasn’t packed your pup’s order yet, we may still be able to include them.
If you still need help, you can reach out to us at info@lyka.com.au 💌